Knowledge Base
Search 24 articles covering everything we support. If nothing here fits, open a ticket and we’ll answer it directly — then write it up for the next person.
Showing 24 articles
The five details that turn a vague report into a same-day fix.
What counts as P1, and why not everything can be one.
Set up a limited admin account instead of sharing your own password.
Three checks you can run before opening a ticket.
A staging-first routine that has never taken a client site down.
Where your restore points live and how far back they go.
What this actually means and which host settings cause it.
Payment gateway, shipping zone and app conflicts, in that order.
Duplicate first, edit second — and how to roll back.
CSV formats that import cleanly on the first try.
Ruling out tracking bugs before assuming a penalty.
Sitemaps, internal links and what Search Console really tells you.
Which numbers matter and which ones are noise.
The appeal process, what to fix first, and realistic timelines.
Tag placement, consent mode and GA4 linking, step by step.
The rules that catch most eCommerce ads, and how to reword them.
DNS records explained without the jargon, plus propagation times.
Why browsers block the site and how quickly it can be reissued.
SPF, DKIM and DMARC set up properly for business email.
Containment, cleanup, and getting the warning removed.
Two-factor, login limits and the settings worth changing today.
What carries to next month and what does not.
Notice periods and what stays active while paused.
How to describe a revision so it comes back right the first time.
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